Terryberry Shipping, Cancellation and Return Policy


ORDER CANCELLATION POLICY

Because the product is customized and has no resale value to a different client, orders that are cancelled prior to completion will only be refunded 30% of the original order value.  This approximates the scrap value of the order.

DAMAGE / SHORTAGE REPORTING POLICY
Claims by customers that their shipment is short or missing items that were included on the packing list are limited to two weeks from the day the shipment arrived at its destination.

Reports of items received damaged should also be reported to the Company within two weeks from the day the shipment arrived at its destination, but claims can still be filed with UPS after two weeks if the customer still has the original shipping box.

**Take the following steps to report an item has arrived damaged in shipping:
  1. Keep the item in the original shipping packaging
  2. E-mail Sales Support at customerservice@terryberry.com to have the damage claim call tag issued with UPS.  Please provide Customer # and or Factory # that pertains to the shipment if possible.  We’ll need a phone number for the contact person to give to UPS.
MERCHANDISE RETURN POLICY
Accessories and merchandise may be returned (subject to a 25% restocking fee) under the following circumstances:
  • No damage of any type in the opinion of Terryberry inspectors.
  • Original packaging is not damaged in any way.  It can be returned to stock
  • Not more than six months have elapsed since the customer received the item.
  • The item has never been used.
  • Items that are customized with a customers logo where the logo cannot be removed and the product resold.
SHIPPING POLICY
Certain foreign countries have limitations on the importing of certain precious metal items and other items (i.e. knives, etc).  We will ship any product that is acceptable to that particular countries import regulations.